Customer Service Desk Controller
Freight & Logistics Operations
Location
Germiston, Johannesburg
Employment Type
full time
Branch
Johannesburg Branch
Working Hours
Monday–Friday, 07:00–17:00 or until work is completed; alternate Saturdays, 07:00–14:00, subject to operational requirements.
Experience Level
mid Level
Salary Range
R12,000 – 14,000 per month
Job Description
Requirements
- Matric (Grade 12)
- Experience in a customer service, freight or logistics environment
- Strong computer literacy, including MS Office and operational systems
- Clear written and verbal communication in English
- Available for alternate Saturdays, 07:00–14:00, subject to operational requirements
Skills & Screening Criteria
- Customer service and client liaison
- Accurate record keeping and attention to detail
- Ability to work under pressure in a fast-paced operational environment
- Clear communication with drivers, controllers and clients
Standard Candidate Vetting Process
Every applicant for this position goes through the AJAR Recruitment Services vetting process.
- 1
Identity and right-to-work verification
We confirm the candidate's identity and their legal right to work in the country of employment before any placement is confirmed.
- 2
SAPS / AFIS criminal background check
A South African Police Service criminal record check is submitted for the candidate, with AFIS fingerprint verification where the employer requires it.
- 3
Employment history verification
Previous employers are contacted to confirm the dates, job title and reason for leaving recorded on the candidate's CV.
- 4
At least two recent, contactable references
Every candidate supplies a minimum of two recent referees who can be reached directly by our recruitment team.
- 5
Matric and qualification verification
Matric certificates and any qualifications the candidate claims are verified with the issuing institution or a verification service.
- 6
Driver's licence, eNaTIS and PrDP checks
For driver and logistics roles, the licence is checked against eNaTIS and a valid PrDP is confirmed where the position requires one.
Additional requirements for logistics and driving roles
Licence code validation
The licence code required for the role is validated against the vehicle the candidate will actually operate.
Accident history declaration
The candidate is required to declare any vehicle accidents on record as part of the screening declaration.
Medical fitness declaration
The candidate completes a medical fitness declaration confirming they are fit to perform the physical demands of the role.
A check is only recorded as passed once it has actually been completed and verified. No candidate is described as cleared, or as having passed any check, before that verification has been finished. A pending check is never presented as a passed check.